SHIPPING FAQs (Shipping Policy)
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 10 business days of processing and production time for your order to ship out.
Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States: 12 - 20 Business days
- Average transit times to International: 20 - 40 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped, we'll send it to your email. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. All you need to do is send an email to firstname.lastname@example.org with the subject line "CANCEL".
WHY ISN'T THE TRACKING DATA SHOWING ON MY TRACKING NUMBER?
For U.S. orders tracking numbers may take up to 7 days after an order has been processed for tracking data to show.
For international orders tracking numbers may take up to 10 days after an order has been processed for tracking data to show.
MY TRACKING DATA IS STILL NOT SHOWING AFTER 7 DAYS ( US ORDERS) OR 10 DAYS ( INTERNATIONAL ORDERS)?
Please get in contact with us ASAP via email email@example.com
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
PACKAGE RETURNED TO SENDER - WRONG ADDRESS
If a package is returned to sender due to wrong Address Information, we will not be held liable and compensation will not be granted by any form.
PACKAGE RETURNED TO SENDER - MISSED DELIVERY ATTEMPT
All missed delivery attempt orders that got returned to Sender will only be compensated with 50% refund.
I WANT TO EDIT MY ORDER
If you want to edit your order, simply reply to your order confirmation email and give us the information. Notify us immediately via email at email@example.com. Note that we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 10000 products arrives damaged due to mail service mistreatment.
Once received, we'll be happy to send out another free of charge.
CUSTOM DUTIES, TAX AND CHARGES
Custom Duties, Tax and charges are not included in our price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)